Application Support Analyst
Meet your recruiter at Humnize
Hi there!
My Names Lewis Summersby and Im the Talent Acquisition Manager at Humnize.
We're not your typical recruitment agency. With a human-first approach, we build personal relationships and prioritize a positive candidate experience.
We're passionate about finding opportunities that match your unique skills, experiences, and career aspirations. Trust us as your dedicated partner, committed to helping you achieve your professional goals and take your career to the next level.
Let's chat about your ambitions today at lewis@humnize.com.
Katchr, legal software
Katchr is the go-to performance management solution for law firms. By improving management information, they help achieve desired outcomes faster.
They work with firms that:
- Want their finance department to spend less time on gathering and organising data and more time on analysing what’s going on in the firm.
- Want to ensure everybody has the right tools available to effectively manage their own performance and meet their objectives.
- Are commercially minded and are looking for ways to get better visibility and better control over the performance of the firm.
The Katchr team has been put together over time to create awesome tech solutions, while keeping a strong focus on top-notch customer service. They're all about helping their customers achieve their business goals through data-driven decision making.
The company takes pride in building and maintaining great relationships with customers, always striving to innovate and provide even better value. They have a culture of open and honest communication, both inside and outside the company, leading to low staff turnover and high customer retention.
Katchr is changing the game for law firms by making performance monitoring and data-driven intelligence just as important as invoicing.
Job Description
We are now looking for smart people looking to help us build the leading brand in law firm BI.
The Role & Responsibilities
- As a Application Support Analyst, you will be responsible for diagnosing and resolving problems reported by Katchr customers.
- You’ll join the existing Customer Success team of success managers, data analysts, support analysts and developers working collaboratively to provide Katchr customers with the best possible experiences of our solution.
- As well as working closely with the team, you’ll also be in regular contact with the customers whose solutions you’re working on to understand their issues and provide timely resolutions.
Your responsibilities will include:
- Communicating with customers by telephone and email
- Replicating, documenting and resolving customer issues
- Writing T-SQL scripts to implement and modify business rules
- Reconciling data between multiple source applications
- Liaising with the development team on potential product improvements
Skills & Competencies:
- The number of years’ experience you have is less important to us than evidence of progression, an openness to learning, and a record of delivering results.
- The Katchr solution is fully developed in-house and is based on a SQL database so ideally you will be competent at writing and understanding SQL code.
In addition, we are looking for:
- Ability and desire to work collaboratively with a remote team
- Ability to communicate technical ideas, both written and orally
- Ability to communicate with (non-technical) customers
Nice to haves include:
- SQL Server DBA experience
- A regulated industry background (legal, finance, banking)
Ideal Attributes:
- Our ideal candidate would be someone with great people skills, an aptitude for problem solving, and an understanding of law firm practice management systems.
- The successful candidate will also need to demonstrate the desire, ability and aptitude to quickly learn the technical details of our complex product suite.
Other qualities we are looking for include:
- Strong analytical ability and an inquisitive mind
- A collaborative and friendly approach when dealing with internal and external customers
- A proactive and positive attitude
Salary & Benefits:
We strive to create a great working environment that offers not only top merit-based compensation and challenging projects, but also a competitive salary and benefits that actually mean something:
- Basic salary up to £35k
- 25 days holiday plus Bank Holidays
- Plus, for every five years you spend with us, we’ll give you the opportunity to take a sabbatical so you can start ticking off that bucket list
- A company performance-related profit-sharing annual bonus because we believe everyone should share in our successes.
- Flexible working to help support our busy lives
- Company pension scheme
- Most importantly, a warm, friendly, close-knit team of talented people
Interview Process
Screening call with Humnize
Humnize technical Interview
Logic & personality test
1st stage interview with Katchr
Final interview with Katchr
